Shipping policy

Thank you for shopping with Timeless Touch Creations! We’re proud to handcraft each item with care and attention to detail. Please review our shipping policy below:

Processing Times

Every item is made to order, just for you. Please allow the following processing times before your order ships:

  • Apparel, drinkware, and totes: 3 to 5 business days
  • Blankets, home décor, and specialty keepsakes: 7 to 10 business days
  • Hoodie Blankets: up to 14 business days
  • Digital downloads: Instantly available after purchase

Large orders, graduation orders, and the holiday season may require additional time. We will notify you if there are any unexpected delays with your order.

Need It Sooner? Rush Orders

Rush production is available for an additional fee, depending on our schedule. Please contact us before placing your order so we can confirm your date. Faster shipping options are also available at checkout.

Holiday Order Deadlines

To receive your order by Christmas with standard shipping, please order by:

  • Hoodie blankets: Friday, November 20
  • Blankets, home décor, and specialty keepsakes: Monday, November 30
  • Apparel, drinkware, and totes: Monday, December 7

After these dates, contact us about rush orders. Deadlines may be updated based on carrier schedules.

Shipping Times

Once your order is processed, it will be shipped via USPS, UPS, or another trusted carrier. Estimated delivery times (after processing) are:

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping (U.S.): 1–3 business days (if available)

You will receive a tracking number once your order ships.

Shipping Rates

Shipping is $5.99 on orders under $40 and $6.99 on orders from $40 to $74.99. Orders of $75 or more ship free. Drinkware ships at $8.99. Faster UPS options are available at checkout.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. Timeless Touch Creations is not responsible for lost or delayed packages due to incorrect addresses provided at checkout.

Lost, Delayed, or Damaged Packages

Once your order leaves our hands, it is in the care of the shipping carrier. If your package is lost, delayed, or damaged in transit:

  • Contact the carrier first with your tracking number

  • Then notify us at timelesstouchcreation@gmail.com, and we’ll do our best to assist you in locating or resolving the issue

If you have any questions about shipping or need to make special arrangements, don’t hesitate to contact us at timelesstouchcreation@gmail.com.